Suzanne Walsh rocks it on this panel.
*Half of the USA population lives in those blue patches.
*If California runs out of water during the ongoing mega-drought, it’s gonna get tough.
*Also, as the seas rise, Florida will be missed.
Robin Williams, 1951-2014
A Guided Tour of a Service Design Blueprint
What’s the purpose of a service design blueprint? How can it work as a paper prototype? How precious are the ideas contained in it?
In this video I provide a guided tour for my colleagues on the Research Advisory Council to orient them to the task of using the blueprint as a prototype in order to obtain feedback on a service (described in this previous post).
I called it a “placemat” because it was distributed to everyone on 11”x17” paper.
I’ve found the easiest way to stay resilient is to never expect anything to stay constant. Know that whatever you’re doing is going to change and already be thinking how you’re going to adjust. And I don’t just mean changing jobs, I also mean changing how you do your job.
Sometimes this means you’ll change too early, but you’ll rarely change too late.
It’s not perfect, and it is exhausting, but it keeps you ahead of the pack.